Unit 2 Contemporary Hospitality Industry Assignment

This is a solution of  Unit 30 Information Systems In Organisations that describes about Developing business

Unit 30 Information Systems In Organisations

Unit 30 Information Systems In Organisations

INTRODUCTION

Information is the most valuable resource that an organisation possesses. The effective gathering, protection, analysis, processing and dissemination of information is vital to the success of any organisation. As globalisation and the 24-hour economy develop and increase, organisations must ensure that their information systems are reliable, efficient and able to cope with rapid change.

Organisations whose information systems previously dealt purely with data processing have now introduced those supporting strategic management and decision support. Managers at all levels need appropriate and timely information to plan successfully in the short, medium and long term, and that information can have many sources and destinations. As organisations diversify and decentralise, information also needs to be available to many non-managerial staff in a variety of locations. The logical conclusion is that an organisation is now completely dependent on the effectiveness of its information systems in order to survive and thrive in the 21st century business environment.

Learners will begin this unit by analysing the information needs of an organisation at different levels and within different functional areas. It is important that computing professionals are able to understand how an organisation works and how it uses information, in order to be able to design, implement, maintain, and manage systems to support its operation.

On completion of this unit, learners will understand the importance of effective information systems to an organisation. They will be aware of the variety of options available for information processing and know that these will inevitably change over time. They will also use an information system to produce management information.

AIM:

To provide learners with an understanding of how organisations use information systems to help them manage their specific needs.

LEARNING OUTCOMES AND ASSESSMENT CRITERIA:

On successful completion of this unit a learner will:

LO1: Understand information needs within different functional areas of organisations

P1.1 Evaluate the information needs of the different functional areas of an organisation

LO2 Be able to compare information systems

P2.1 Describe different types of information systems

P2.2 Investigate the current trends in using information systems applications to solve business problems

P2.3 Evaluate the suitability of information systems for different functional areas of an organisation

LO3 Be able to use information systems to produce management information

P 3.1 Use an information system to generate valid, accurate and useful information for a given problem

P3.2 Evaluate alternative methods of solving the problem.

INDICATIVE CONTENT:

1 Understand information needs within different functional areas of organisations

Functional areas of an organisation: typical areas eg finance, accounts, human resources, stock control, sales, marketing, research project and development, production, distribution, customer service, administration

Information needs: requirements analysis eg strategic, tactical, operational; data requirements eg inputs, outputs, processing activities; information distribution requirements eg location, department, individual

2 Be able to compare information systems

Information systems: types eg business information systems, decision support systems, business management research project information systems, executive information systems, office information systems, transaction processing systems, expert systems, global information systems, data warehouse systems, enterprise systems, enterprise resource planning systems, integrated information systems

Information and data: definition of information and data, sources of information, information requirements and the needs for information at different levels within an organisation, storing information and its importance with regard to security, accuracy and relevance; outputs eg payroll, invoicing, ordering, bookings, stock control, personnel records, goods tracking, decision making, marketing, customer service

3 Be able to use information systems to produce management information

Management information: reports eg sales report, college enrolment statistics, marketing analysis (brick v click) Gathering information: defining requirements; establishing sources of information; defining other factors to be considered eg constraints

Selecting information: analysis of eg validity, accuracy, currency, relevance; identifying

Alternatives

Programme Specification

Accrediting Body:  EDEXCEL

Course: BTEC HND IN BUSINESS

Unit: 30 Information Systems in Organisation

Wk Lecture Schedule Outcome of session Activity/seminar and formative assessment Resources
1

 

Understand information needs within different functional areas of organisations Introduction to the module, mode of assessment, awareness of the awarding body,  assessment criteria and the mode of assessment

By the end of the learners will be able to:

Functional Areas of different organisations

Organisational levels

Understand information needs within different functional areas of organisations:

•          Operational-level

•          Knowledge-level

Presentation

Question and answer,

Group discussion

Addressing LO1

Power points

Case study

 

2

 

Understand information needs within different functional areas of organisations

 

 

   Information needs within different functional areas of organisations

•          Management-level

•          Strategic-level

Presentation

Question and answer,

Group discussion

Power points

Case study

White board

3

 

Information Systems

 

Definition of Data and Information

Definition of Information system

Information Systems in different organisations

Information Systems Vs Information Technology

Expanding Roles of IS

Information Systems Development

IS as Discipline

Presentation

Question and answer,

Group discussion

Power points

Case study

White board

4

 

Be able to compare information

systems

Types of information systems in organisations:

•          Transaction Processing Systems (TPS)

•          Knowledge Work Systems (KWS)

•          Office Automation Systems (OAS)

Addressing LO2.1

Presentation

Question and answer,

Group discussion

Power points

Case study

White board

5

 

Be able to compare information

systems

Types of information systems in organisations:

•          Management Information Systems (MIS)

•          Decision-support Systems (DSS)

•          Executive Support Systems (ESS)

Relationship of systems to one another

Enterprise systems, supply chain management systems, customer relationship management systems

Presentation

Question and answer,

Group discussion

Power points

Case study

White board

6

 

Information systems applications in organisations Current trends in using information systems applications to solve business problems:

Creating globalization opportunities:

Operational excellence

New products, services, and business models

Customer and supplier intimacy

Improved decision making

Competitive advantage

Presentation

Question and answer,

Group discussion

Power points

Case study

White board

7

 

Business Processes and Information Systems

 

Business Processes and Information Systems

Intranets

Extranets:

Network (LAN,MAN,WAN)

Internet

E-government system

WWW

Presentation

Question and answer,

Group discussion

 

Power points

Case study

White board

8

 

Evaluate the suitability of information systems for

different functional areas of an organisation

Information Systems application in functional units of business organizations

production

sales/marketing

finance/accounting

human resources

Question and answer, case study

Addressing LO2.2

Power points

Case study

White board

9

 

Role of IS in Business

 

 

Role of IS in Business

Competitive advantage

Globalization

The value chain views

Case study

 

Group discussion

Question and answer, case study

Power points

Case study

White board

10

 

Impact of Information systems in organisations Impact of Information systems in organisations

Need for automation
Organization of a database
Networking and interactive processing
System alternatives and evaluation: Centralization versus decentralization

Case study

Group discussion

 

Question and answer, case study

Power points

Case study

White board

11

 

Be able to use information

systems to produce management

information

use an information system to generate valid, accurate

and useful information for a given problem

Information Accuracy

Information quality

information   Scope of coverage

Case study and address the LO3

 

Group discussion

Question and answer, case study

Power points

Case study

White board

12

 

The Use of Information in Decision Making, Planning, Monitoring and evaluation use an information system to generate valid, accurate

and useful information for a given problem:

The Use of Information in Decision Making

Use of Data for Strategic Learning and to Test Business Models Use of Data to monitor and improve performance

Monitoring, and Evaluation

Case study  , question and answer, Group discussion

 

Power points

Case study

White board

13 Be able to use information

systems to produce management

information

Evaluate alternative methods of solving the problem.

The Input Phase:

The Processing Phase:

The Output/ Implementation Phase:

The Review/Feedback Phase:

Case study covering LO3,  , question and answer, Group discussion

 

Power points

Case study

White board

14 Information Systems Analysis & Design

 

Information Systems Analysis & Design

•          Systems Analysis

•          Systems Design (Input, Process, Output, Procedures, Control)

•          Logical design (what will the system do?)

•          Physical design (how the system will work?)

•          Implementation (coding, testing, training)

 Question and answer, presentation Power point slides

White board

Internet

Case study

15 Assignment meeting the learning outcomes Review of the assignment Discussion and reflective feedback, Question and answer
16 Revision Assessment and feedback Discussion and reflective feedback, Question and answer
17 Revision
18 Assessment and feedback
19 Assessment and feedback
20 Assessment and feedback

   RECOMMENDED TEXT AND LINKS:

Avison D, Fitzgerald G – Information Systems Development: Methodologies, Techniques and Tools (McGraw Hill, 2006) ISBN-10: 0077114175

Benyon-Davies P – Business Information Systems (Palgrave Macmillan, 2009)ISBN-10: 023020368X

Giarratano J, Riley G – Expert Systems: Principles and Programming (Course Technology, 2004) ISBN-10: 0534384471

Laudon J, Laudon K – Essentials of Management Information Systems (Pearson, 2008) ISBN-10: 0135013534

Pijpers G – Information Overload: A System for Better Managing Every Day Data (Microsoft Executive Leadership Series) (Wiley, 2010) ISBN-10: 0470625740

Turban E et al – Decision Support and Business Intelligence Systems (Pearson, 2008) ISBN-10: 0131580175

Lecturer: Sampson Aneke

Campus: Wentworth house

ASSESSMENT:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the module

Outline Details:    Individual  report approx 4000 words.   Details enclosed in the assignment brief.

2.2   Teaching and Learning Activities

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

2.3       Teaching Ethos

The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC  is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES: An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

See More : Unit 14 Managing Financial Resources In Health And Social Care

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

Assessment:

  • The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.
  • Please read the instructions carefully while addressing the tasks specified.
  • Contribution: 100% of the module
  • Outline Details: report approx 4000 words.   Details enclosed in the assignment brief

ASSESSEMENT

Unit: 30 – Information Systems in Organisations       Unit Code: M/601/1444
Learning Hours:  45 Hours.                                              Self-learning hours:  90 hours.
Course: HND CSD – Level   5                           CREDIT VALUE: 15 CREDITS
Term:
Lecturer: Sampson Aneke Verifier:  Ms Sunita
Learners Name
Registration Number
Learners Declaration: I certify that the work submitted for this unit is my own:
Signed:
Hand out Date:  24/06/13                                             Submission Date:23/09/13

The Following Sections to be completed by the assessor:

Center Name: UKCBC
Center Number:

Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name: Mr Sampson Aneke
Assessors Signature:
Has the unit been Internally Verified?                                        Y/N

Date of verification:

Internal verifiers signature:
Internal verifiers assignment brief:
Due Dates
Issue Date 18/07/2013
Due Task- 1 01/08/2013
Due Task- 2 15/08/2013 Final Due date 23/09/2013
Due Task- 3 05/09/2013
Administration date, e-learning blocked after this date 27/01/2014

Unit Outcomes

Outcome Evidence for the criteria to pass. Assessors decision Internal verification decision. (agree, disagree)

 

TASK 1

Information has been described as the backbone in business success, Information is vital to communication and a critical resource for performing works in organizations daily activities. Business managers spend most of their day in meetings, reading, writing, and communicating with other managers, subordinates, customers, vendors, and other constituents via telephone, in person, or by e-mail. Indeed, management itself is information processing.

You are required to address the task as specified and research a particular organization such as TESCO, MORISON, MARKS $ SPENCER, AMAZON, EBAY or ASADA  to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the chosen organization

LO1: Understand information needs

within different functional areas of organisations

 

 P1.1-

Evaluate the information needs of the different functional areas of your chosen organisation

Eg production, sales/marketing,

finance/accounting, human resources Management

 

 

P1.1

(P,M,D)

P1.1

(P,M,D)

Summarized Feedback for Task 1(reflecting 1.1, Pass merit and distinction.)
IV  comments towards

Task 1

TASK 2: The objective of this task is to address and exhibit an understanding of different types of information systems and where they can be applied in organisations, and also how to use information systems to solve business organisation’s business problems.
LO2:

Be able to compare information systems

P2.1 Discuss at least 5 different types of information systems in organisation and give examples of each and where they can be applied  P2.1

(P,M,D)

 P2.1

(P,M,D)

 

 

 P2.2- Information systems applications can be used to solve business problems, investigate the current trend in relation to:

Operational excellence, New products, services, and business models, Customer and supplier intimacy, Improved decision making, and Competitive advantage

P2.2

(P,M,D)

P2.2

(P,M,D)

P2.3 –  Evaluate the suitability of information systems for different functional areas of your chosen organisation P2.3

(P,M,D)

P2.3

(P,M,D)

Summarized Feedback for Task 2(reflecting 2.1, 2.2, 2.3, Pass merit and distinction.)
IV  comments towards

Task 2

TASK 3:  The objective for this task is to address and exhibit an understanding of how to use information systems to produce management information.
LO3. Be able to use information systems to produce management

information

P3.1 use an information system to generate valid, accurate

and useful information for a given problem

·         In your selected organisation, describe how to use an information system to generate valid, accurate and useful information for any given problem of your choice

P3.1

(P,M,D)

P3.1

(P,M,D)

P3.2   Evaluates alternative methods of solving the problem identified in P3.1 P3.2

(P,M,D)

P3.2

(P,M,D)

Summarized Feedback for Task 3(reflecting 3.1, 3.2, Pass merit and distinction.)
IV  comments towards

Task 3

Merit grades awarded M1 M2 M3 P1 P2 P3
 Distinction grades awarded D1 D2 D3 Resubmit :
Any other comments
Grade given by the Assessor:

Pass                                            Merit                                                  Distinction

Assessors  Signature:                                                               Date:

IV Grading Check:                                    Comments if any:

Agree

Disagree                                                   Modify grade to

IV signature:

Date:

Students feedback:

Student Signature:                        Date:

 ASSIGNMENT

TASK 1 to TASK 3: You are required to follow the instructions as specified towards each task and support with a research by using supportive materials like books, websites, etc., and give a feedback on the findings by relating your arguments to the relevant case studies as specified towards each task:

TASK 1

Information has been described as the backbone in business success, Information is vital to communication and a critical resource for performing works in organizations daily activities. Business managers spend most of their day in meetings, reading, writing, and communicating with other managers, subordinates, customers, vendors, and other constituents via telephone, in person, or by e-mail. Indeed, management itself is information processing.

You are required to address the task as specified and research a particular organization such as Tesco, Morison, or Asda  to address the learning outcomes as specified:  Please note that the research and subjective skill needs to exhibit transferable skill by reflecting it to the chosen organization

P1.1-  Evaluate the information needs of the different functional areas of your chosen organisation Eg production, sales/marketing,  finance/accounting, human resources Managementdecision making

TASK 2: The objective of this task is to address and exhibit an understanding of different types of information systems and where they can be applied in organisations, and also how to use information systems to solve business organisation’s business problems.

P2.1 Discuss at least 5 different types of information systems in organisation and give examples of each and where they can be applied

P2.2- Information systems applications can be used to solve business problems, investigate the current trend in relation to:

Operational excellence, new products, services, and business models, Customer and supplier intimacy, improved decision making, and Competitive advantage

P2.3 – Evaluate the suitability of information systems for different functional areas of your chosen organisation.

TASK 3:  The objective for this task is to address and exhibit an understanding of how to use of information systems to produce management information.

P3.1  use an information system to generate valid, accurate and useful information for a given problem.

In your selected organisation, describe how to use an information system to generate valid, accurate, and useful information for any given problem of your choice

P3.2   Evaluates alternative methods of solving the problem identified in P3.1

Assignment Guidelines:

  • Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.
  • Produce an academic report, detailing the above issues with a word limit of 4000 to 4500 words.
  • Complete the title page and sign the statement of authenticity.
  • The Assignment sheet should be attached in the front.
  • Submit the document in a folder in the form of a file as well as a soft copy on the submission date.
  • It should be uploaded on E-Learning platform before the deadline and submitted to ——– and sign the submission form of the college.
  • Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.
  • Collusion and Plagiarism must be avoided.
  • Start each answer on a new page and pages should be numbered. Highlight each question clearly.
  • Include a Bibliography at the end of the assignment and use the Harvard referencing system.
  • All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.
  • Try to give the page numbers, publishers’ details and the year of publication
  • In order to pass you need to address all the LO1, LO2, and LO3
  • In order to get a merit you need to address the characteristics of M1, M2,M3
  • In order to get a Distinction you need to address the characteristics of D1, D2 and D3.                                                                                                                                                             Use a common format for the questions, for example:
  • Introduction (analyze the question.)
  • Underpinning Knowledge (write about the relevant theory/points)
  • Applied knowledge(Data Analysis)
  • Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.)

Student feedback form with the Assessment Grid indicating their pass, merit and distinction:

Name:                                                                                                       Registration Number:

Unit: 30 Information Systems in Organisation

Outcomes/criteria: Indicative characteristics Possible evidence Feedback
 LO1 Understand information needs within different functional areas

of organisations

LO2 Be able to compare information systems

LO3 Be able to use information

systems to produce management information

As per the assessment criteria specified for pass

 

Do

 

Do

 

 

 

 

Task 1

 

Task 2

Task 3

 

Merit Description:
M. Identify and apply strategies to find appropriate solutions. . Relevant theories and techniques have been applied.
. Effective judgments have been made.
. Complex problems with more than one variable have been explored.
. An effective approach to study and research has been used.
M2. Select/ design and apply appropriate methods/ techniques. . A range of methods and techniques has been applied.
. A range of sources of information used.
. The selection of methods and techniques justified.
. Complex information/data have been synthesized and processed.
.Appropriate learning methods/ techniques applied.
 

M3. Present and communicate appropriate findings.

. Appropriate structure and approach has been used.
. Logical and coherent arguments have been presented
. Technical language accurately used.
. A range of methods of presentation has been used.
. Familiar and unfamiliar contexts have been used.
. It is appropriate for familiar and unfamiliar audiences.
Distinction Description:
D1. Use critical reflection to evaluate own work and justify valid conclusion. . Synthesis has been used to generate and justify valid conclusions
. The validity of results has been judged
. Self-criticism of approach has taken place.
. Evaluation has taken place using defined criteria
. Realistic improvements have been proposed against defined characteristics for success.
D2. Take responsibility for managing and organizing activities. Autonomy/independence demonstrated
Substantial activities/projects or investigations have been planned, managed and organized.
The unforeseen has been accommodated.
The importance of interdependence has been recognized.
D3. Demonstrate convergent, lateral and creative thinking Ideas generate and decisions taken  

 

 

 

 

 

 

 

Convergent and lateral thinking have been applied
Capacity for innovation and creative thought has been used.
Receptiveness to new ideas has demonstrated.
Unfamiliar contexts have been applied.

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