Unit 2 Contemporary Hospitality Industry Assignment

This is a solution of Employability And Professional Development that describes about Developing business

Employability And Professional Development

Introduction

All learners at all levels of education and experience require employability skills as a prerequisite to entering the job Employability And Professional Developmentmarket. This unit gives learners an opportunity to assess and develop an understanding of their own responsibilities and performance in or when entering the workplace.

The unit considers the skills required for general employment such as interpersonal and transferable skills, and the dynamics of working with others in teams or groups including leadership and communication skills.

It also deals with the everyday working requirement of problem solving which includes the identification or specification of the ‘problem’, strategies for its solution and then evaluation of the results of the solution through reflective practices.

Aim:

To provide learners with the opportunity to acquire employability skills required for effective employment and to manage their own personal and professional development.

Section 1: Key Objectives:

Learning Outcomes and assessment criteria:

On successful completion of this unit a learner will:

1 Be able to take responsibility for own and professional development

  • Responsibilities: own responsibilities e.g. personal responsibility, direct and indirect relationships and adaptability, decision-making processes and skills, ability to learn and develop within the work role; other e.g. employment legislation, ethics, employment rights and responsibilities
  • Performance objectives: setting and monitoring performance objectives
  • Individual appraisal systems: uses of performance appraisals e.g. salary levels and bonus payments, promotion, strengths and weaknesses, training needs; communication; appraisal criteria e.g. production data, personnel data, judgemental data; rating methods e.g. ranking, paired comparison, checklist, management by objectives; skills audit (personal profile using appropriate self-assessment tools); evaluating self-management; personal and interpersonal skills; leadership skills
  • Motivation and performance: application and appraisal of motivational theories and techniques, rewards and incentives; manager’s role; self-motivational factors.
  • Development plan: current performance; future needs; opportunities and threats to career progression; aims and objectives; achievement dates; review dates; learning programme/activities; action plans; personal development plan
  • Portfolio building: developing and maintaining a personal portfolio
  • Transcripts: maintaining and presenting transcripts including curriculum vitae

2 Be able to demonstrate acquired interpersonal and transferable skills

Effective communication: verbal and non-verbal e.g. awareness and use of body language, openness and responsiveness, formal and informal feedback to and from colleagues; IT as an effective communication medium; team meetings

Interpersonal skills: soft skills e.g. personal effectiveness, working with others, use of initiative, negotiating skills, assertiveness skills, social skills

Time management: prioritising workloads; setting work objectives; using time effectively; making and keeping appointments; reliable estimates of task time

3 Understand the dynamics of working with other people

Working with others: nature and dynamics of team and group work; informal and formal settings; purpose of teams and groups e.g. long-term corporate objectives/strategy;  problem solving and short-term development projects; flexibility/adaptability; team player

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Teams and team building: selecting team members e.g. specialist roles, skill and style/ approach mixes; identification of team/work group roles; stages in team development e.g. team building, identity, loyalty, commitment to shared beliefs, team health  evaluation; business planning; monitoring and feedback; coaching skills; ethics; effective leadership skills, e.g., setting direction, setting standards, motivating, innovative, responsive, effective communicator, reliability, consistency

4 Be able to develop strategies for problem solving

Specification of the problem: definition of the problem; analysis and clarification

Identification of possible outcomes: identification and assessment of various alternative outcomes

Tools and methods: problem-solving methods and tools

Plan and implement: sources of information; solution methodologies; selection and implementation of the best corrective action e.g. timescale, stages, resources, critical path analysis

Evaluation: evaluation of whether the problem was solved or not; measurement of solution against specification and desired outcomes; sustainability

Section 2: Learning Outcomes and assessment criteria

LO1.  Be able to take responsibility for own personal and professional development

1.1 reflect on own current skills and competencies against professional standards and organisational objectives

1.2 evaluate own development needs and the activities required to meet them

1.3 devise a personal and professional development plan based on identified needs

1.4 reflects on own development against original aims and objectives set in the personal and professional development plan

LO2. Be able to demonstrate acquired interpersonal and transferable skills

2.1 communicate in a variety of styles and appropriate manner at various levels

2.2 demonstrate effective time management strategies

LO3 Understand the dynamics of working with others

3.1 analyse team dynamics, discussing the roles people play in a team and how they can work together to achieve shared goals

3.2 discuss alternative ways to complete tasks and achieve team goals

LO4 Be able to develop strategies for problem solving

4.1 review tools and methods for developing solutions to problems

4.2 develop an appropriate strategy for resolving a particular problem

4.3 evaluate the potential impact on the business of implementing the strategy

Section 3: Teaching and learning Methods

It is recommended that a range of strategies be used to deliver this unit. Discussion, debate, individual workplace comparisons and use of case studies are all elements of this unit. Where groups of learners are from one organisation or sector, consideration of cultural issues can be based upon the needs of the organisation or sector. Video footage, not necessarily relating to business or operation management, or acting could be used to illustrate some aspects of a business. The use of investigative tools is recommended to encourage both self-awareness and the practical application of the insights gained.

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Section 4: Assessment Methods -Summary

A key feature of the assessment strategy for this unit is the practical application of the theoretical content to an organisational situation at strategic level.  The assessment will consist of an individual report with an organisation chosen for the purpose to address all the learning outcomes.

Programme Specification

  • Accrediting Body:  EDEXCEL
  • Course: BTEC HND IN Computing and Systems Development
  • Unit: 3-Employability and Professional Development
Wk Lecture Schedule Outcome of session Activity/seminar and formative assessment Resources
1

 

Introduction to the module. Awareness of the module and awarding body, assessment criteria and the mode of assessment.

 

Introduction to the module, mode of assessment, awareness of the awarding body, assessment criteria and the mode of assessment. Role play and individual induction, helping to know each other. General Overview of the Module and significance of the Module as a component part of the BTEC Higher National Certificate

Module handbook and prepared

Power point slides

2 Be able to take own responsibilitiese.g. personal responsibility, direct and indirect relationships and adaptability, decision-making processes and skills, ability to learn and develop within the work role After this lecture, students will be able to:

reflect on own current skills and competencies against professional standards and organisational objectives

Practical and addressing the

LO 1.1

Activities: Open the useful websites links, Search for jobs, Identify one job, Identify both the technical and personal skills requirements of the job, Develop a CV to suite the chosen job, Write a cover letter

Power point slides Prepared by Lecturer sources from various books and websites
3 Individual Appraisal systems:

uses of performance appraisals e.g. salary levels and bonus payments, promotion, strengths and weaknesses, training needs; communication; appraisal criteria e.g. production data, personnel data, judgemental data; rating methods e.g. ranking, paired comparison, checklist, management by objectives; skills audit

After this lecture, students will be able to:

evaluate personal profile using appropriate self-assessment tools

Groups discussions,  addressing LO 1.2

Activities:scrutinise different job adverts discuss the relevant skills the company is looking for Identify examples that illustrate how you have used or applied these skills, Presentation of findings to the rest of the class

Power point slides Prepared by Lecturer sources from various books and websites
4

 

Devise a personal and professional development plan based on identified needse.g. current performance and future needs After this lecture, students will be able to:

devise a personal and professional development plan based on identified needs

Groups discussions,  addressing LO 1.3

Activities:Find a job advert for a post that interests individualIdentify both the technical and personal skills requirements of the chosen job.

Indicate which of these skills currently possess and which are missingDevelop a plan which demonstrates a reasonable timescale to help achieve the skills

Power point slides Prepared by Lecturer sources from various books and websites
5

 

Portfolio building  e.g. current performance; future needs; opportunities and threats to career progression; aims and objectives; achievement dates; review dates; learning programme/activities; action plans; personal development plan After this lecture, students will be able to:

reflect on own development against  original aims and objectives set in the personal and professional development plan

Groups discussions,  addressing LO 1.4

Activities:PESTLE analysis of an IT company; establishing SMART learning goals; SWOT analysis. Use tools for professional development planning from the internet and generate own professional development plan

Power point slides Prepared by Lecturer sources from various books and websites
6

 

Effective communication: verbal and non-verbal e.g. awareness and use of body language, openness and responsiveness, formal and informal feedback to and from colleagues; IT as an effective communication medium; team meetings After this lecture, students will be able to:

communicate in a variety of styles and appropriate mannerat various levels

Groups discussions,  addressing LO2.1

Activities:Create and participate in workshops to facilitate communication in a variety of styles and appropriate manner in various workplace contexts such as making introductions, making enquiries, invitations and requests, giving instructions, dealing with complaints, promoting and marketing products, buying and selling.

Power point slides Prepared by Lecturer sources from various books and websites
 

7

Interpersonal skills: soft skills e.g. personal effectiveness, working with others, use of initiative, negotiating skills, assertiveness skills, social skills After this lecture, students will be able to:

understand self and other people in an organisation to work Co-operatively with them

Groups discussions,  addressing LO 2.1

Activities:

Case study scenario, analyse and negotiate agreements, playing a stock market game.Practical exercises:

·         ‘I observe-I imagine’

·         exploring relative distance and position

·         exploring eye contact and gaze

Power point slides Prepared by Lecturer sources from various books and websites
8

 

Time management: e.g. prioritising workloads; setting work objectives; using time effectively; making and keeping appointments; reliable estimates of task time After this lecture, students will be able to:

Demonstrate effective time management strategies

Groups discussions,  addressing LO 2.2

Activities:Self- appraisal and peer appraisal of time management skills and characteristics. Create questionnaires, interview others, Complete questionnaires and analyse results of how well organised individual is? Perform task on organising time and work.

Power point slides Prepared by Lecturer sources from various books and websites
9

 

Working with others: nature and dynamics of team and group work; informal and formal settings; purpose of teams and groups e.g. long-term corporate objectives/strategy;  problem solving and short-term development projects; flexibility/adaptability; team player After this lecture, students will be able to:

analyse team dynamics, discussing the roles people playin a team and how they can work together to achieve

shared goals

Groups discussions,  addressing LO 3.1

Activities:

Case study scenarios and practical demonstrations of team building and working in meetings, role-plays and simulations

Power point slides Prepared by Lecturer sources from various books and websites
10

 

Teams and team building: selecting team members e.g. specialist roles, skill and style/ approach mixes; identification of team/work group roles; stages in team development e.g. team building, identity, loyalty, commitment to shared beliefs, team health  evaluation; action planning; monitoring and feedback; coaching skills; ethics; effective leadership skills, e.g., setting direction, setting standards, motivating, innovative, responsive, effective communicator, reliability, consistency After this lecture, students will be able to:

discuss alternative ways to complete tasks and achieve

team goals

Groups discussions,  addressing LO 3.2

Activities:

Case studies from IT sector, Role-play key players and reach a decision together. Evaluate the alternatives and consider the possible outcomes of the decision.

 

Power point slides Prepared by Lecturer sources from various books and websites
11

 

Specification of the problem: e.g. definition of the problem; analysis and clarification

 

 

After this lecture, students will be able to:

Review tools and methods for developing solutions to Problems.

Groups discussions,  addressing LO 4.1

Activities:

Case study on a merger. Role-play key players and reach a decision together. Evaluate the decision. Review other case studies from IT sector.

Power point slides Prepared by Lecturer sources from various books and websites

 

 

12

 

Tools and methods: problem-solving methods and tools e.g. Problem finding, fact finding, problem definition, Idea finding, selection, planning, action

 

After this lecture, students will be able to:

Discuss problem-solving methods and tools

Groups discussions,  addressing LO 4.1

Activities:

Case study from IT sector

·         Define the problem

·         Generate ideas in a brainstorming session

·         use diagram based tools

·         Generate alternatives

·         Evaluate and selecting alternatives

Power point slides Prepared by Lecturer sources from various books and websites
13

 

Plan and implement: sources of information; solution methodologies; selection and implementation of the best corrective action e.g. timescale, stages, resources, critical path analysis After this lecture, students will be able to:

Develop an appropriate strategy for resolving a particular

problem

Groups discussions,  addressing LO 4.2

Activities:

Internet downloads of problems solving tools. Discuss problem solving tools. Experiment with some of the tools such as brainstorming and grid analysis. Apply the right tool to solve case study problem and reach the best solution.

Power point slides Prepared by Lecturer sources from various books and websites
14

 

Evaluation: evaluation of whether the problem was solved or not; e.g. measurement of solution against specification and desired outcomes; sustainability

 

 

 

 

 

 

 

 

 

After this lecture, students will be able to:

Evaluate the potential impact on the business ofimplementing the strategy.

Groups discussions,  addressing LO 4.3

Activities:

Case studies on IT sector, experiment with some decision making tools such as brainstorming and Delphi Decision Making and Cost benefit analysis. Apply the right tool to suit the problem and reach the best solution and evaluate the solutions generated by them

 

 

Power point slides Prepared by Lecturer sources from various books and websites
15 Course Review and Assignment Brief. Avoiding plagiarism

 

Discuss and evaluate the course content and progress made. Identify strengths and areas for improvement. Understand what plagiarism and how to avoid it. Summarising and paraphrasing techniques and Harvard Referencing. Practical Activities:

Discussion and reflective feedback. Marking and evaluating samples of student work. Reviewing and discussing weekly progress, self-appraisal and formative assessments. Practising summarising, paraphrasing and using Harvard Referencing.

 

Power point slides, sample plagiarism, summaries, paraphrases and Harvard Referencing handouts
16 Revision
17 Revision
18 Feedback and Assessment support
19 Feedback and Assessment support
20 Feedback and Assessment support
21 Feedback and Assessment support

 Resources

Books

NCCER – Basic Employability Skills: Trainee Guide 00108-09 (Prentice Hall, 2009) ISBN 013609919X

Thompson Leigh, L – Making the Team: A Guide for Managers (Pearson Education, 2008) ISBN 9780136037767

General Resources

Work-related exemplars such as appraisal and development systems, team health checks, job descriptions, CV’s action plans, communication strategies, problem solving methods, workplace case studies, workshops, career talks, work-based mentors.

Websites

www.prospects.ac.uk

www.stemnet.org.uk/resources/employability_skills_guide.cfm

WK Session Update Date Signature
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16 Revision
17 Revision
18 Feedback and Assessment
19  

Feedback and Assessment

20 Feedback and Assessment
21 Feedback and Assessment

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: of the module

Outline Details:     report approx. 4000 words.   Details enclosed in the assignment brief.

Teaching and Learning Activities

The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment.

2.3       Teaching Ethos

The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career.

2.3.1 Methods of Delivery:

LECTURES:

These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively.

SEMINARS:

These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills.

CASE STUDIES: An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work.

Plagiarism:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

Assessment:

The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.

Please read the instructions carefully while addressing the tasks specified.

Contribution: 100% of the module

Outline Details:  report approx. 4000 words.   Details enclosed in the assignment brief

ASSESSEMENT

Unit: 3 –  Employability and Professional Development
Learning Hours:  60 Hours.                                              Self-learning hours:  90 hours.
Course: HNDB (SLC) – Level 4                                      CREDIT VALUE: 15 CREDITS
Term:  Summer
Module Leader: Anne Saliu Internal Verifier: Raj Kanapathi
Learners Name
Registration Number
Learners Declaration: I certify that the work submitted for this unit is my own:
Signed:
Hand out Date:                                                          Submission Date:

 

The Following Sections to be completed by the assessor:

Center Name: UKCBC
Center Number:

Please note that the assessors’ signature below denotes conformation that he/she has in no way influenced the outcome of the assessment:

Assessors Name: Anne Saliu
Assessors Signature:
Has the unit been Internally Verified?                                        Y/N

Date of verification:

Internal verifiers signature:
Internal verifiers assignment brief:

 

 

 

 

 

Due Dates
Issue Date 12/03/14  

Final Due date

 

19/05/14

Due Task- 1 17/03/2014
Due Task- 2 20/03/2014
Due Task- 3 31/03/2014
Due Task – 4 21/04/2014

 Learning outcomes and assessment criteria

Learning outcomes

On successful completion of

this unit a learner will:

Assessment criteria for pass

The learner can:

LO1

Be able to take responsibility for own personal and professional development

1.1 reflect on own current skills and competencies against professional standards and organisational objectives

1.2 evaluate own development needs and the activities required to meet them

1.3 devise a personal and professional development plan based on identified needs

1.4 reflect on own development against original aims and objectives set in the personal and professional development plan

 

 

development plan

LO2

Be able to demonstrate

acquired interpersonal and

transferable skills

2.1 communicate in a variety of styles and appropriate manner

at various levels

2.2 demonstrate effective time management strategies

 

LO2

Be able to demonstrate acquired interpersonal and transferable skills

 

2.1 communicate in a variety of styles and appropriate manner

at various levels

2.2 demonstrate effective time management strategies

LO3

Understand the dynamics of working with others

3.1 analyse team dynamics, discussing the roles people play in a team and how they can work together to achieve shared goals

3.2 discuss alternative ways to complete tasks and achieve team goals

LO4

Be able to develop strategies for problem solving

4.1 review tools and methods for developing solutions to problems

4.2 develop an appropriate strategy for resolving a particular problem

4.3 evaluate the potential impact on the business of implementing the strategy

 Unit Outcomes

Outcomes Evidence for the criteria to pass Assessors decision Internal verification decision.
Task 1: The objective for this task is to address and exhibit an understanding to be able to take responsibility for own personal and professional development. You are required to address the task as specified, research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified. Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.
Learning outcome 1

L01 Be able to take responsibility for own personal and professional development

 

P 1.1 reflect on own current skills and competencies against the IT Manager‘s Main responsibilities, Qualifications and Key Skills as specified in the Job description for RHA Solutions.  

P1.1

(P,M,D)

 

 

P1.1 (P,M,D)

 

P 1.2 evaluate own development needs as an ITManager atRHA Solutions and the activities required to meet them. P1.2

(P,M,D)

 

P1.2 (P,M,D)

 

 

P 1.3 devise a personal and professional development plan includes such as current performance, future needs, SWOT based on identified needs ITManager at RHA Solutions.

 

P1.3

(P,M,D)

 

 

P1.3 (P,M,D)

 

P 1.4 reflects on own development as an IT Manager at RHA Solutions against original aims and objectives set in your personal and professional development plan. P1.4

(P,M,D)

P1.4 (P,M,D)
Summarised Feedback for Task 1(reflecting 1.1, 1.2, 1.3, 1.4 Pass, merit and distinction.)  

 

 

IV  comments towards

Task 1

 

TASK 2: The objective of this task is to address and exhibit an understanding to be able to demonstrate acquired interpersonal and transferable skills. To address this Learning outcome, research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified. Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.
 

LO2Be able to demonstrate acquired interpersonal and transferable skills

 

P 2.1 communicate in a variety of styles  such as verbal and non-verbal , openness and responsiveness , formal and informal feedback to and from colleagues  at various level in an appropriate manner  such as personal effectiveness, working with others, use of initiative, negotiating skills, assertiveness skills, social skills as an IT Manager at RHA Solutions .  

P2.1

(P,M,D

 

P2.1

(P,M,D

 

 

P 2.2 demonstrate effective time management strategies such as adopted prioritizing workloads; setting work objectives; using time effectively; making and keeping appointments and reliable estimates of task time  as an IT Manager at RHA Solutions P2.2

(P,M,D

P2.2

(P,M,D

Summarised Feedback for Task 2(reflecting 2.1, 2.2, Pass merit and distinction.)  

 

 

 

IV  comments towards

Task 2

 

 

 

Task 3: The objective of this task is to understand the dynamics of working with others.  To address this learning outcome you are supposed to continue your research on the chosen organisation, RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified.  Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.
LO3 Understand the dynamics of working with others

 

P 3.1 analyse team dynamics such as  informal and formal settings; discussing the roles people play in a team specialist roles, such as skill and style/approach mixes and how they can work together such as team building, identity, loyalty and commitment to shared beliefs to achieve shared goals as an IT Manager at RHA Solutions P 3.1

(P,M,D)

P3.1

(P,M,D)

P 3.2 discuss alternative ways to complete tasks such as settingstandards, motivating, innovative and responsive and achieve team goals as an IT Manager at RHA Solutions P3.2

(P,M,D

P3.2

(P,M,D)

Summarised Feedback for Task 3(reflecting 3.1, 3.2, Pass merit and distinction.)
IV  comments towards

Task 3

 

 

 

TASK 4: The objective of this task is to understand the development strategies for problem solving that shape business activities. To address this task continue your research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified.  Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

TASK 4

LO4 Be able to develop strategies for problem solving

P 4.1 review tools and methods such as timescale, stages, resources and critical path analysis for developing solutions to problems such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions. P4.1

(P,M,D

P4.1

(P,M,D)

P 4.2 develop an appropriate strategy for resolving a particular problem such as such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions. P4.2

(P,M,D

P4.2

(P,M,D)

P 4.3 Evaluate whether the problem was solved or not; measure the solution against specification and desired outcomes such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions.

 

P4.3

(P,M,D

P4.3

(P,M,D)

Summarised Feedback for Task 4(reflecting 4.1, 4.2, 4.3, Pass merit and distinction.)
IV  comments towards

Task 4

Merit grades awarded M1 M2 M3 P1 P2 P3 P4
 Distinction grades awarded D1 D2 D3 Resubmit :
Any other comments
Grade given by the Assessor:

Pass                                            Merit                                                  Distinction

Assessors  Signature:                                                               Date:

IV Grading Check:                                    Comments if any:

Agree

Disagree                                                   Modify grade to

 

IV signature:

Date:

Students feedback:

 

Student Signature:                        Date:

Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below:

Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.)

 ASSIGNMENT

TASK 1 to TASK 4: You are required to follow the instructions as specified towards each task and support with a research by using supportive materials like books, journals, websites, etc., and give a feedback on the findings by relating your arguments to the relevant case study/scenario as specified towards each task:

Case Study/ Scenario

You have recently been contracted as an IT Manager for a large training company RHA Solutions.  (See attached Job Description). The company outsource their expertise to a range of small and medium sized organisations in the East of England, primarily focusing on Peterborough, Norfolk and Suffolk. The initial contract that you have been given is for three months, your brief being to support and set up a complete training provision for a third party company to extend over a six week period.

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The remit is to ensure that all levels of end users are introduced to new policies, procedures and areas that will impact upon their job role in the future.  You will be required to manage a team of trainers, organise resources and scheduling.

Your first IT Management task is to plan a six weeks training session covering Module 1-6;  to a target audience of data input clerks, team leaders, department managers and one of the senior managers from the human resources department.  Following the initial training, further modules have been arranged where end users can sign-up.  All modules within the end user training need to be completed within six weeks to enable certification.  There are six modules in total; however delivery is dependent on the trainers’ availability and also access to the training suite.

The modules have to be completed in a specific progression order 1-6, however modules 3 and 4 can be accessed and end users can be formally assessed concurrently.

Module 1:       Introduction to data protection and security (2 days)

Module 2:       Laws, legislation, policies and procedures (2 days)

Module 3:       Data security threats (0.5 day)

Module 4:       Data security measures and encryption (0.5 day)

Module 5:       Customer service and effective marketing (1 day)

Module 6:       E-commerce and M-commerce tools and technologies (2 days)

The days that each module can run are as follows:

M1      Monday and Tuesday Week 1

Thursday and Friday Week 1

M2      Monday and Tuesday Weeks 2, 3 and 4

M3      Wednesdays Weeks 2, 3 and 4 (AM 9:30-12:30)

M4      Wednesdays Weeks 2, 3 and 4 (PM 13:30-16:30)

M5      Thursday OR Friday Weeks 3, 4 and 5

M6      Friday Weeks 3, 4, 5 and 6

TASK 1: The objective for this task is to address and exhibit an understanding to be able to take responsibility for own personal and professional development. You are required to address the task as specified, research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified. Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

P 1.1 reflect on own current skills and competencies against the IT Manager‘sMain responsibilities, Qualifications and Key Skills as specified in the Job description for this position at RHA Solutions. 

P 1.2 evaluate own development needs as an IT Manager at RHA Solutions and the activities required to meet them.

P 1.3 devise a personal and professional development plan includes such as current performance, future needs, SWOT based on identified needs as an IT Manager at RHA Solutions.

P 1.4 reflects on own development as an IT Manager at RHA Solutions against original aims and objectives set in your personal and professional development plan.

TASK 2: The objective of this task is to address and exhibit an understanding to be able to demonstrate acquired interpersonal and transferable skills. To address this Learning outcome, research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified. Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

P 2.1  communicate in a variety of styles  such as verbal and non-verbal , openness and responsiveness , formal and informal feedback to and from colleagues  at various level in an appropriate manner  such as personal effectiveness, working with others, use of initiative, negotiating skills, assertiveness skills, social skills as an IT Manager at RHA Solutions .

P 2.2 demonstrate effective time management strategies such as adopted prioritizing workloads; setting work objectives; using time effectively; making and keeping appointments and reliable estimates of task time  as an IT Manager at RHA Solutions

Task 3: The objective of this task is to understand the dynamics of working with others.  To address this learning outcome you are supposed to continue your research on the chosen organisation, RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified.  Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

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P 3.1 analyse team dynamics such as  informal and formal settings; discussing the roles people play in a team specialist roles, such as skill and style/approach mixes and how they can work together such as team building, identity, loyalty and commitment to shared beliefs to achieve shared goals as an IT Manager at RHA Solutions.

P 3.2 discuss alternative ways to complete tasks by demonstrating  effective leadership skills such as setting standards, motivating, innovative and responsive, reliability, and consistency to achieve team goals  as an IT Manager at RHA Solutions.

TASK 4:  The objective of this task is to understand the development strategies for problem solving that shape business activities. To address this task continue your research RHA Solutions by using supportive materials like books, journals and websites to address the learning outcomes as specified.  Please note that the research reflecting only subjective skills and without reference to the chosen scenario will be a referred work.

P 4.1 review tools and methods such as timescale, stages, resources and critical path analysis for developing solutions to problems such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions.

P 4.2 develop an appropriate strategy for resolving a particular problem such as such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions.

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P 4.3 Evaluate whether the problem was solved or not; measure the solution against specification and desired outcomes such as completing IT training for all levels of end users within six weeks to enable certification; despite the fact that training delivery is dependent on the trainers’ availability and also access to the training suite as an IT Manager at RHA Solutions.

Assignment Guidelines: 

  • Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.
  • Produce an academic report, detailing the above issues with a word limit of 4000 to 4500 words.
  • Complete the title page and sign the statement of authenticity.
  • The Assignment sheet should be attached in the front.
  • Submit the document in a folder in the form of a file as well as a soft copy on the submission date.
  • It should be uploaded on E-Learning platform before the deadline and submitted to and sign the submission form of the college.
  • Assignments submitted after the deadline will not be accepted unless mitigating circumstance and may be entitled for a late fee.
  • Collusion and Plagiarism must be avoided.
  • Start each answer on a new page and pages should be numbered. Highlight each question clearly.
  • Include a Bibliography at the end of the assignment and use the Harvard referencing system.
  • All work should be comprehensively referenced and all sources must be fully acknowledged, such as books, journals, websites (include the date of visit), etc.
  • Try to give the page numbers, publishers’ details and the year of publication
  • In order to pass you need to address all the Learning Outcomes (LO)
  • In order to get a merit you need to address the characteristics of M1, M2, M3
  • Use a common format for the questions, for example:
  • Introduction (analyse the question.)
  • Underpinning Knowledge (write about the relevant theory/points)
  • Applied knowledge (Data Analysis)
  • Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria)

Student feedback form with the Assessment Grid indicating their pass, merit and distinction:

Name:                                                                                                       Registration Number:

Unit:

Outcomes/criteria: Indicative characteristics Possible evidence Feedback
P1.

 

 

 

P2.

 

 

 

P3.

 

 

P4.

 

 

 

 

As per the assessment criteria specified for pass

 

 

Do

 

 

Do

 

 

 

Do

Task 1

 

 

 

Task 2

 

 

Task 3

 

 

 

Task 4

Merit Description:
M. Identify and apply strategies to find appropriate solutions. . Relevant theories and techniques have been applied.
. Effective judgments have been made.
. Complex problems with more than one variable have been explored.
. An effective approach to study and research has been used.
 

 

 

M2. Select/ design and apply appropriate methods/ techniques.

 

 

. A range of methods and techniques has been applied.

. A range of sources of information used.
. The selection of methods and techniques justified.
. Complex information/data have been synthesized and processed.
.Appropriate learning methods/ techniques applied.
 

M3. Present and communicate appropriate findings.

. Appropriate structure and approach has been used.
. Logical and coherent arguments have been presented
. Technical language accurately used.
. A range of methods of presentation has been used.
. Familiar and unfamiliar contexts have been used.
. It is appropriate for familiar and unfamiliar audiences.
Distinction Description:
D1. Use critical reflection to evaluate own work and justify valid conclusion. . Synthesis has been used to generate and justify valid conclusions
. The validity of results has been judged
. Self-criticism of approach has taken place.
. Evaluation has taken place using defined criteria
. Realistic improvements have been proposed against defined characteristics for success.
D2. Take responsibility for managing and organizing activities. Autonomy/independence demonstrated
Substantial activities/projects or investigations have been planned, managed and organized.
The unforeseen has been accommodated.
The importance of interdependence has been recognized.
D3. Demonstrate convergent, lateral and creative thinking Ideas generate and decisions taken  

 

 

 

 

 

 

 

Convergent and lateral thinking have been applied
Capacity for innovation and creative thought has been used.
Receptiveness to new ideas has demonstrated.
Unfamiliar contexts have been applied.

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