Unit 2 Contemporary Hospitality Industry Assignment

This is a solution of Business Employability Skills Assignment Help in which we discuss Developing business

Business Employability Skills Assignment Help

Business Employability Skills Assignment Help

Multi-tasking man

Programme Edexcel Pearson BTEC HNC Certificate in Business and HND Diploma in Business (QCF) Employability Skills
Unit 47 Unit Code A/601/0992 Assignment
Level 4 – HNC and Level 5 – HND
Mr. Bernardo De Vire , Dr Peter , Ms Malar , Mr Richard,Ms Hepzi ,Ms

To demonstrate your understanding of relevant marketing principles and techniques and your development of the employability skills that are the content of this module, you are asked to carry out the following tasks and put together your responses

Scenario:

RoundAbout Ltd. is a young high-tech company formed only a few years ago, operating from trendy offices near Old Street, London, considered an important ‘technology hub’.

It specialises in new media techniques and research, often using or even writing its own software for this purpose, and focusing on clients involved in recruitment, personnel and human resource management.

Having completed your HNC, you are offered a job with RoundAbout as an Administrator.

If the company continues to grow and you perform according to expectations, you believe that this role will give you good opportunities for personal development and promotion.

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Task 1: Personal Planning for Employability

Before you begin work at RoundAbout, consider the following from the point of view of your own current circumstances.

1.1 Online you find the following quote by the famous American talk-show host and media proprietor Oprah Winfrey:

“My philosophy is that not only are you responsible for your life, but doing the best at this moment puts you in the best place for the next moment.”

State if you “Like” or “Dislike” this statement; and, in the style of an online communication, write no more than 140 characters to explain why.

1.2 Think about your own career and employability plans and goals, and put into writing, as if writing in your personal notebook, one personal performance objective.(You should make this objective SMART.)

1.3 In the style of a letter to a friend, write a paragraph explaining one motivation techniquethat you use to improve your performance towards the achievement of your goals

(for example the one you have just set out above).

Now write another paragraph identifying and briefly explaining one time-managementstrategy that works for you personally.

(This Task provides evidence for Learning Outcome 1, Assessment Criteria 1.1 and 1.4; also Learning Outcome 2, Assessment Criteria 2.2 and 2.3)

See more about : A study In United Kingdom

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Task 2: Preparing for an Appraisal Interview

After working for RoundAbout for a year, you are told that it is time for your Annual Appraisal, and that in one week’s time you will have an interview with a senior manager who is not your day-to-dayline manager. As preparation for this meeting, you are asked to read through the company’s policies and documents on appraisal, and carry out the following tasks:

2.1 Identify and write down the one responsibility you think is, or should be, the most important in the Job Description for your role as an Administrator with RoundAbout.

2.2 Write in draft form for discussion one objective for your work performance that you would like to set for yourself in this job for the next twelve months.

(You should make this objective SMART.)

2.3 In your first year you agreed with your line manager that you would;-

“provide flexible, adaptable and effective support to management, co-ordinating outcomes from internal research projects and collating reports; while also acting as a first point of contact for telephone enquiries or referring more complex queries to a relevant member of staff.”

Evaluate how effective your performance against this objective has been, noting briefly the reasons you might give in support of this evaluation.

2.4 As you become aware that there may be questions about how you handled telephone enquiries, perhaps due to certain weaknesses in your communication skills,

prepare some suggestions or recommendations for improvement in this area that could be agreed in your appraisal.

2.5 Identify one incentive that would help to motivate you in your work at RoundAbout, and explain briefly how management could use it to improve your quality of performance.

(This Task provides evidence for Learning Outcome 1, Assessment Criteria 1.1, 1.2, 1.3 and 1.4; also Learning Outcome 2, Assessment Criterion 2.2)

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Task 3: Reporting on Workforce Trends

Given the nature of its business, RoundAbout is very interested in major trends in the workplace, with a view to anticipating problems and developing solutions that they can offer to clients.

You are asked by the Marketing Director to research large-scale workforce trends that are leading to big changes in the workplace, and send him a Memorandum.

With the title “Global Workforce Megatrends”, the contents should identify at least three key trends, offer at least two options for management action, and make at least onerecommendation.

(This Task provides evidence for Learning Outcome 2, Assessment Criteria 2.1 and 2.2)

Task 4: Resolving a Marketing Problem

In part as a result of your report, RoundAbout decides to develop a new product/ service, based on web- crawlers and other software, that will search, collect and analyse CVs, PDPs, social media profiles and any other personal data publicly available across the internet, matching it not only to current employment opportunities but also against trends and probabilities to generate an evaluation of future employability.

For marketing purposes, the new product/ service is branded “SpiderNet” and priced at £666 per profile.

It is advertised on and distributed through the company’s website only. But after one week, there have been only 10 views and no sales.

You and several colleagues are asked to form a special project team to sort out the marketing, advertising and promotion problems.

4.1 Identify, explain briefly and evaluate at least one method and one management tool that can be used for developing solutions to problems generally.

4.2 Develop an appropriate strategy for resolving the issues in this particular situation.

4.3 Evaluate the potential impact on the business of implementing the strategy chosen for 4.2 last above.

Explain in a few sentences what is meant by the “critical path” of a project.

Also, on the basis that it shows the network diagram for rolling out your group’s solution to the advertising and promotion problem, analyse what is the critical path in the diagram below. (You should simply state your answer in the form eg. A-B-C-D-E)

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

(This Task provides evidence for Learning Outcome 4, Assessment Criteria 4.1, 4.2 and 4.3)

Task 5: Working in Teams

Having worked on the team for resolving the SpiderNet advertising and promotion problems, and given your experience of the HNC programme, including both theoretical and practical elements relating to teamwork, an office colleague asks you to help them with the following, so that they can understand business better:

5.1 Explain briefly the different roles people play in a team.

5.2 Explain how people can work together to achieve shared goals, either generally or by reference to a specific project such as SpiderNet.

5.3 Explain briefly what is meant by the expression “team dynamics”.

5.4 Analyse the team dynamics in a specific situation, which is either one of the team exercises on your HNC or the SpiderNet project.

5.5 Suggest alternative ways to complete tasks and achieve team goals, either generally or by reference to a specific project such as SpiderNet.

(This Task provides evidence for Learning Outcome 3, Assessment Criteria 3.1, 3.2, and 3.3)

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

INSTRUCTIONS AND INFORMATION FOR LEARNERS

This assessment and the Tasks above are designed to assess your achievement of all four of the Learning Outcomes and associated Assessment Criteria for a Pass in the ‘Employability Skills’ unit of the qualification you are undertaking.

¾Your tutor/ deliverer will advise you when you should start work on the assignment, the date when you must hand in your completed work and when you can expect to get your mark and feedback on your work. Guidance on this subject is provided on page 1 of this assignment brief.

¾You should make sure that you plan your work carefully, to ensure that you cover all four learning outcomes of the assignment, and complete it within the time limit specified.

¾There is no official guideline wordcount or percentage marking (other than Pass/ Merit/ Distinction/ Refer). By way of guidance only for this particular assignment, it is recommended that you write a minimum of 2000-2500 words total and match the weighting of your efforts to the wordcount indicated.

¾Your statements in answer to the Learning Outcomes need to be prefixed with the specific Learning Outcome title or at least the Learning Outcome number. This will help you keep on track and should ensure you address the details.

¾You must make sure that you acknowledge any sources you have used to complete this assignment, listing reference material and web sites used.

¾The assignment result will be published on BITE’s Moodle online education materials platform, normally within 6 weeks of the submission date.

¾If your assignment is assessed as referred, you will be notified with an indication of the areas to be addressed. You may resubmit an assignment, or submit a new assignment, on a further two occasions during your period of registration as an Institute learner with Edexcel.

¾If there is anything in these instructions or in the assignment itself which you do not understand, please seek guidance from your tutor/ deliverer.

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Learning Outcomes and Assessment Criteria

In order to Pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the Learning Outcomes for the unit.

The Assessment Criteria determine the standard required to Pass this unit.

The Assessment Criteria will act as a guide to help you put into context your answers to fulfill the Learning Outcomes.

Learning Outcomes

Assessment Criteria

LO1: Be able to determine own

1.1 develop a set of own responsibilities and performance

responsibilities and performance

objectives

1.2 evaluate own effectiveness against defined objectives

1.3 make recommendations for improvement

1.4 review how motivational techniques can be used to
improve quality of performance
Be able to develop interpersonal
2.1 develop solutions to work-based problems and transferable skills
2.2 communicate in a variety of styles and appropriate
manner at various levels
2.3 identify effective time-management strategies
LO3: Understand the dynamics of 3.1 explain the roles people play in a team and how they
working with others can work together to achieve shared goals<

3.2 analyse team dynamics

3.3 suggest alternative ways to complete tasks and

achieve team goals

LO4: Be able to develop strategies for

4.1 evaluate tools and methods for developing solutions

problem solving

to problems

4.2 develop an appropriate strategy for resolving a

particular problem

4.3 evaluate the potential impact on the business of

implementing the strategy.

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Grade Descriptors:

Employability Skills Unit

Merit grade

Descriptors

Indicative characteristics

For learners to achieve a

Learners must demonstrate:

Merit grade they must:

Identify and apply

considered evaluations and judgments, using evidence in

strategies, tools or techniques

support, have been made

to find appropriate solutions

(for example in Tasks 1.2, 1.2, 2, 3 or 4.3)

problems with a number of variables have been considered

(for example in Tasks 3, 4, or 5)

Select and apply appropriate

a range of relevant strategies, tools, techniques or methods have

strategies, tools or techniques

been included

(for example in Tasks 1.3, 4.1, 4.2 or 4.4)

relevant strategies, tools, techniques or methods have been

applied to the business issues and scenarios

(for example in Tasks 4.2, 4.3, 5.2, 5.4 or 5.5)

Present and communicate

the written assessment demonstrates a writing style appropriate

appropriate findings

for audiences both familiar and unfamiliar with the subject.

(for example in Tasks 1, 2 and 3)

the written work is clearly written and technical language has

been accurately used.

(for example in Tasks 1.1, 1.2, 1.3, 2.1, 2.2, 3, 4.2, 4.4, 5.1, 5.3

or 5.5)

Employability Skills_Levels-4+5 HNC+HND/ BITE.Oct_2013

Distinction grade

Distinction descriptors

Indicative characteristics

For learners to achieve a

Learners must demonstrate:

Distinction grade they must

be able to:

Evaluate their work and

conclusions have been arrived at through use of ideas or

justify their conclusions

evaluation of situations and have been justified

(for example in Tasks 1.2, 1.3, 2.1, 2.2 or 2.3)

realistic analysis and conclusions in the responses to the

business scenarios and situations

(for example in elements of Tasks 2, 3, 4, or 5)

Take responsibility for

material used has been clearly understood, with some additional

managing and organising

effort at gathering effective material or at independent thought

activities

(for example in elements of Tasks 1, 2, 3, 4, or 5)

taking responsibility for activities as evidenced by

participation in problem-solving and teamwork exercises

(for example in elements of Tasks 4 or 5)

Demonstrate elements of

elements of convergent/ lateral/ creative thinking are evident in

convergent/ lateral/

the written assignment

creative thinking

(for example in Tasks 1, 2 or 3) ; or

elements of convergent/ lateral/ creative thinking were shown

by participation in one or more of the

problem-solving and teamwork exercises

(for example in Tasks 4 or 5)

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